akashgoswami_’s avatarakashgoswami_’s Twitter Archive—№ 3,640

            1. 1/ Just a reminder, if your ISP contract is ending soon, remember to call and ask for a discount! I had my bill go up from £35 to £65 this month! Called them up and told them it was too high and they offered a deal for £42 a month and that was the best they could do...
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            2/ I said this was still too high and I was happy to switch to another provider that is offering the same package for £30. They transferred me to what was likely the cancellation/retention and I was imminently offered a deal for £34 a month
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          3/ I had some outage issues a few weeks ago and used that to my advantage and mentioned that along with the hassle that outage caused me and that this isn't something I would expect as a long term customer from them
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        4/ Once again they repeated this that £34 was the best price they could do. Again I mentioned the same deal was cheaper with a competitor. They asked me who it was and said it might be cheaper but their internet speed might be slower. However...I did my research!
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      5/ The competitor runs on Openreach - Using the Openreach website I found that this wasn't true at all and that my area could get 1Gbps if I wanted that. When presented with that fact the agent on the phone got nervous about being called out. Me:
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    6/ After listening to everything I said, they managed to offer me £28.50 a month! That's less than what I was paying before 🎉 The call was less than 20 minutes and compared to my last deal (£35/pm), I'm saving an extra £117 over the next 18 months
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      7/ There's usually a lot of great resources online on how you can haggle your bill down. @MoneySavingExp has a great article that I tend to refer back to. Just remember - It costs them more to acquire a new customer than it does to retain an existing one moneysavingexpert.com/broadband-and-tv/haggle-your-broadband-existing-customer-tips/
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        8/ I think I'm going to cover this and navigating broadband deals in the next issue of @akashandmoney If you haven't already subscribed, I'll leave a link below 😉 buttondown.email/akashandmoney
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