akashgoswami_’s avatarakashgoswami_’s Twitter Archive—№ 5,995

    1. Honestly, I will never get over how backwards and frustrating some high street banks are I needed to add my email address to an old account to make some changes to it and the process was just a nightmare 👇
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  1. …in reply to @akashgoswami_
    I thought this will be easy since I can log into online banking & the app I can just update the email address that way...WRONG I had to order an online banking card & be sent a PIN before I can add my email address to the account Ok, I order the online banking card and wait...
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    1. …in reply to @akashgoswami_
      Surprisingly the card arrives...but the PIN didn't, so I forgot to do anything because I never got the PIN in the mail Once I reordered the PIN letter I thought I would be able to now finally be able to change the email address on my account now Again...I was wrong...
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      1. …in reply to @akashgoswami_
        Now when I logged in, it wanted me to order a card reader to go with my online banking card...but didn't mention this when I ordered my online card in the first place?! Cool. I'll just order it then, right? Nope...
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        1. …in reply to @akashgoswami_
          The website tells me it would be better if I 'registered' my face in the app to approve changes like this and I could do that instead of ordering a card reader Ok, if that is quickly I'll do that then After about 10 minutes it's all set up...
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          1. …in reply to @akashgoswami_
            I go back to the website to update the email address on the account but apparently, I still need a card reader to be able to confirm the change to the email address on the account & they won't accept the face approval thing I just did So why did the website tell me to do this?!
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            1. …in reply to @akashgoswami_
              I order the card reader & it finally arrives a few days later I go to make the change on the website now Can you guess what it told me to do once I requested the change? It told me to approve the change using the app instead of the card reader
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              1. …in reply to @akashgoswami_
                I've wasted so much time just trying to add my email address to this account and at this point, I don't even want to use the account anymore because I'm not dealing with jumping through all these hoops again Fintechs are going to win banking if this is their competition
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